Voice over Internet Protocol (VoIP) also called
Internet, digital, broadband or cable phone service is
a rapidly growing alternative to traditional phone service. Its popularity is
fueled primarily by low prices, new features and the consumer's ability to
choose a phone number from nearly anywhere in the country (and sometimes, other
countries). Many industry experts anticipate VoIP's growth will outpace the
growth seen by the wireless industry in the last decade.
VoIP may look and appear to work like a traditional
phone, but it connects to the internet not a telephone line. There are several
critical factors to consider regarding the impact of this service on your
ability to call 9-1-1 in an emergency. While VoIP is an attractive option, it
is important for consumers to understand the potential limitations the
technology has with respect to accessing 9-1-1.
Tips for Internet/Digital Phone
Users (VoIP)
Check your
service provider's website for emergency calling features.
When calling
9-1-1, give your location, and call back number.
Call back if
you get disconnected.
If the power
is out, your VoIP service may be out also.
If you
travel with your VoIP adapter, your call may not reach the correct 9-1-1
center. Call from another phone.
Verify that
you can access 9-1-1 with your phone. Check your service provider's Web
site for emergency calling features.
Be sure to
keep your registered location current with your VoIP provider.
If the power
is out, your VoIP service may be out too. Consider purchasing a back up
power supply.
If you
travel with your VoIP adapter, be sure to update your registered location
with your service provider. The time it takes to process the update can
vary considerably. Therefore, when traveling, if you need 9-1-1 service,
use another phone.
Inform
children, babysitters, and visitors about your VoIP service.
Post your
address and call back phone number near your phone.
It is a good
idea to know what police, fire or sheriff's department is responsible for
your 9-1-1 call and have their phone number on hand to provide to the call
taker.
Consider
keeping a land line phone for accessing 9-1-1 emergency services.
Burglar
alarms, fax machines, satellite TV, and DVRs often rely on analog modems.
