The employees of Alcorn County E-911 Emergency Communications Center strive to respond to the needs of the public by providing professional, effective, efficient, telecommunication response to calls by citizens and public safety responders.
Compliments
All persons the department has official contact with, including public and agency staff, are considered customers.
It is our policy that the attitude expressed in the Communicator's voice and mannerisms will show concern for the customers, and will be respectful, non-judgmental, non-complacent, and non-sarcastic. The member's voice and mannerisms will give the customer the impression that this is the most important call or encounter the Communicator will ever be involved with.
A Customer Service Award may be awarded for a case, which not only complies with protocol and customer service standards, but also goes even beyond in the area of customer service.
A Stork Pin may be awarded following the birth of a baby with compliance to protocol and customer service standards.
Recognition of a Save may be bestowed upon a Communicator whose compliance to protocol and customer service standards is part of a successful resuscitation.
Complaints
As a means of maintaining Alcorn County E-911 Emergency
Communications Center performance and community relations, our center:
Encourages citizens to recommend improvements in our service delivery
Encourages complaints and/or questions about the Communications Center's
performance or actions of its members and employees
Procedures For Submitting a Compliment or Complaint
If your interaction with our department either exceeded or failed to meet your expectations,
please let us know by completing an Incident Inquiry Form.
A form may be requested in the following ways:
Telephone:
(662) 286-7703, Monday thru Friday 8:00 a.m. to 5:00 p.m.
U.S. Mail:
Alcorn County E-911 Emergency Communications Center
P.O. Box 179
Corinth, MS 38835
ATTN: Incident Inquiry
Email:
tburns911@gmail.com or kmccreless@gmail.com
FAX:
(662) 286-7735
Notification of Inquiry Receipt and Status
Once your inquiry has been received, you will be notified of the receipt of your complaint. This notification can be by way of telephone call or email.
Once your inquiry has undergone the proper investigation either the communicator's Shift Supervisor, or the 911 Center Director will notify you of the conclusion and result of the investigative process. Results of a complaint investigation will be reported to the Public Safety Communications Center Board.
